IT support that resolves issues quickly, costs less, and scales with your business.

Is your IT department constantly putting out fires? Are support

tickets piling up? Are users dissatisfied?
GSOL's ITSM Solution automates processes, organizes support, and provides real-time visibility so you can reduce costs, improve SLAs, and delight users.

What's Hindering Your Operation Today

When support relies on spreadsheets, emails, and manual tasks, response times skyrocket and the queue never empties. Without a knowledge base, the same problems repeat themselves. Without organized CMDB/assets, every change becomes a risk. Without reports, IT makes decisions blindly and fails to demonstrate value to management. The result: frustrated users, high costs, and a constantly reactive team.

The Impact on the Business

Productivity drops, projects are delayed, and the user experience demotivates critical areas such as sales, operations, and finance. The budget is wasted on rework and repeated support requests. Without clear metrics, it's difficult to prioritize and improve. Meanwhile, security and compliance risks increase because processes are not standardized.

I want to start the test

GSOL ITSM: From Call to Continuous Improvement

GSOL's ITSM Solution structures your end-to-end service, based on ITIL best practices, with simple implementation and 24/7 support. You standardize processes, automate repetitive tasks, and gain data-driven management indicators.

What changes in practice:

Calls enter through the portal, are automatically classified, and follow the correct workflow.
Repetitive tasks become automations; the team focuses on what requires analysis.
Users resolve queries through self-service with a live knowledge base.
Assets and configurations are mapped in CMDB, reducing incidents and risks.
Dashboards show SLAs, backlog, categories with the greatest impact, and trends—all in real time.
Integrations connect ITSM to your email, chat, AD/IdP, monitoring, ERP/CRM, and much more.

Key Features

Call management with categorization, priority, SLA, and automatic escalation
Process automation (incidents, requests, changes, problems) with rules and approvals
Knowledge base for self-service, feedback, and versioning
Asset management and CMDB with relationship between items, changes, and incidents
Customizable dashboards and reports by team, service, and period
Integrations with email, chat, AD/SSO, monitoring tools, and business systems

Implementation in
3 simple steps

Guided Diagnosis and Process Design

01

We mapped your current services, queues, SLAs, and integrations. We identified bottlenecks and prioritized what generates quick wins. We designed the ideal flow of incidents, requests, changes, and problems, aligned with ITIL best practices and business objectives.

Configuration, Integrations, and Knowledge Base

02

We parameterized categories, priorities, SLAs, automations, and approvals. We integrated email, chat, AD/SSO, and monitoring. We structured the knowledge base and self-service portal with quick and useful articles.

Assisted Go-Live and Continuous Improvement

03

We went into production with close monitoring from the GSOL team. We adjusted queues, dashboards, and metrics in real time. We created a monthly review cycle to evolve automations, articles, and indicators according to usage.

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Real-world scenarios where GSOL's ITSM generates
immediate impact

GSOL's ITSM adapts to your environment to generate immediate gains: it organizes IT support with clear queues and SLAs, accelerates onboarding and offboarding with standardized and secure workflows, centralizes demands from multiple areas in a single portal, and reduces risks in critical system changes with real governance.

Onboarding e offboarding de colaboradores

Exclusive Offer for Companies Seeking High Performance!

Free Consulting and Solution Demonstration - No Obligation!

Exclusive Bonus for Pro Customers: Purchase the Advanced High Performance Package!

Total Satisfaction Guarantee!

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Success Stories

At GSOL, we have accumulated numerous success stories thanks to our commitment to excellence and innovation. Our cloud and datacenter solutions have been carefully designed to meet the specific needs of each client, providing security, efficiency and reliability. Our clients’ satisfaction and the positive impact on their operations are clear evidence that our solutions really work and drive business growth.